1. Are all the watches on the website new and original?
Yes, all the watches available in our store are absolutely new and authentic. Each item is delivered in the brand’s original box, complete with documents, instructions, and the manufacturer’s official warranty.
2. How can I be sure of the watch’s authenticity?
We work exclusively with official distributors and recognized brands. All models come with original documents and an international warranty that certifies their authenticity.
3. How does shipping work and what are the delivery times?
We ship worldwide.
• Watches available in stock are shipped within 3–7 business days.
• Made-to-order watches are shipped within 7–14 business days after payment confirmation.
Shipping is carried out via UPS, FedEx, or DHL, and every package is fully insured.
4. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. Using the provided link, you can check the real-time delivery status on the courier’s website.
5. How does the watch warranty work?
All watches are covered by the manufacturer’s official 24-month warranty.
In case of a defect, the customer can contact an authorized service center of the brand directly, as indicated in the warranty booklet or on the manufacturer’s official website.
6. Can I return the watch if I don’t like it?
Yes, you can return the product within 14 days of receiving it, provided that the watch has not been worn, is in perfect condition, and comes with the original packaging and documents. The refund will be issued after the product has been inspected.
7. Who pays for the return shipping costs?
Return shipping costs are the responsibility of the customer.
We recommend using an insured and trackable shipping method to avoid the risk of loss.
8. What payment methods do you accept?
We accept several secure payment methods, including:
• Bank transfer
• PayPal
• Credit and debit cards (Visa, MasterCard)
All payments are processed through certified systems and protected by encryption.
9. Is it possible to order a model not listed on the website?
Yes, if the desired model is not available online, you can contact us — we will check availability with our official suppliers.
10. What should I do if my watch needs service or repair?
You can contact an authorized service center of the brand directly, as listed in the warranty booklet, or reach out to us for support and information regarding maintenance procedures.